Due we're a start up in the Netherlands, there will be enough challenges and some freedom to fill in at your own discretion.

We are looking for a Call Center Representative that will be the liaison between our
company and its current and potential customers. The successful candidate will be
able to accept ownership for effectively solving customer issues, complaints and
inquiries; keeping customer satisfaction at the core of every decision and behavior.

Since our netherlands branch is not so big,we may also need you take charge of office administration role.

Tasks

Answer the Call Center hotline line call by suitable communication lauguage in daily working time.

Respond quickly (normally within 24h) and follow customer's issues or complaints for solutions, and visit customer if need.

Checking the call center emails in daily working time and feedback to customer normally within 24h.

Create the CRM tickets when receive the customer requirements or issues, and forword to and follow with the right person in team weekly in order to get the solutions and to push the completion of the issues.

Keep good communication and relationship with customers for customer satisfication.

Need to call back to customer or email to customer in time for the solution feedback.

Cooperation with other teams for support for customer and other important iob arranged by company team. (e.g., administrative tasks like managing guest reception, supporting business trips, payroll activities, procurement of office supplies and services, and HR support).

Requirements

• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Language Skill: English, Dutch, either German or French - perferred both.

Benefits

What the company offers:

25 holidays

Pension Plan

Partial travel reimbursement

Thorough onboarding and growth opportunities

Join Ananda B.V., a leader in Metalworking Machinery Manufacturing, as a Call Center Representative. Elevate your career with cutting-edge innovation and exceptional growth opportunities. Apply now and make an impact!

Ananda specializes in advanced two-wheel mobility drive systems, boasting over 20 years of expertise in mid-drive, side-mounted, and hub motors, along with controllers, sensors, and HMI. Renowned for its R&D strength and consistent quality, Ananda operates from Shanghai with extensive reach in Europe, North America, and Southeast Asia. Our latest smart platform caters to both manufacturers and riders, offering customizable eDrive solutions that define the cutting edge of mobility technology.

For 40 years, UNIS Group has been helping companies worldwide to keep their production processes running smoothly. We ensure that machines and systems operate reliably, preventing downtime.

With offices in the United Kingdom, Europe, Brazil and Germany, we have an international impact, but in Grou it remains personal. Here you will work with a close-knit team that takes initiative, communicates openly and takes responsibility. At UNIS, you will help companies worldwide to produce reliably and sustainably.

What will you be doing?

As a call centre agent in our office in Grou, you will be the voice of UNIS Group and help us grow. Your tasks will include:

• Outbound calling: you will approach potential industrial customers to present our products and services

• Needs analysis: you will listen actively to understand customer needs and identify commercial opportunities

• Scheduling appointments: you will make appointments for our sales team

• CRM management: you will accurately process the results of calls and customer information in our CRM system

• Market and customer research: you will identify and qualify new target groups and decision-makers within relevant sectors.

  What We Offer You

• A full-time position (32 - 38 hours per week) with competitive employment benefits at an international service organization

• Collegiality, an informal work atmosphere, and room for personal input

• A high degree of independence and responsibility

• The opportunity to work at one of the largest international companies in Friesland

• A competitive salary and a comprehensive pension plan with no employee contribution

• Flexibility to plan your working hours between 07:00 and 18:00

• 25 vacation days for a full-time position, with the option to earn additional time off for overtime, which can be discussed with your manager for use on, for example, a summer day

• A travel expense reimbursement of €0.23 per kilometer

• The opportunity to have lunch in the company restaurant for a small fee, including fresh smoothies, a daily changing hot dish prepared by our chef

• Opportunities for training and education for personal development

• An active staff association organizing outings 3 to 4 times a year and a monthly Friday afternoon gathering.

What you bring?

• Experience or strong interest in industrial/production-related environments (an advantage)

• Technical interest

• Native-level proficiency in the Czech language

• Proficiency in Dutch or English

• Strong communication and social skills as well as a team-oriented, customer-focused approach to work

• Self-motivation, flexibility and sales drive

• Proficiency in MS Office (Word, Excel, Outlook).

If you are interested in this position, we look forward to receiving your application. If you have any questions, please contact Rachel Kooistra at +31 566 624 462 or send an email to [email protected].

De Coronacrisis heeft veel zorgverleners aan het denken gezet: hoe ondersteun ik mijn patiënten zonder dat zij naar de praktijk of ziekenhuis moeten komen. De producten en diensten van Medicine Men zijn hier precies voor bedoeld. We merken sinds de eerste maatregelen van de overheid een snelle toename in informatieaanvragen en nieuwe klanten.

Een van onze producten is EmmaHBPM, bloeddrukmeten op afstand. De belangrijkste doelgroep zijn huisartsen, maar ook bijvoorbeeld ziekenhuizen die zwangeren met hoge bloeddruk moeten bewaken.

We zijn op zoek naar mensen met een hart voor de zorg, die van huis uit zorgverleners informatie kunnen geven over EmmaHBPM en, wanneer besloten is ervan gebruik te maken, hen met zoom of telefonisch instructie te geven. Afhankelijk van jouw achtergrond en interesse is het mogelijk om ook patiënten op afstand te ondersteunen als zij niet helemaal begrijpen hoe zij de bloeddrukmeting moeten uitvoeren.

Eisen

Het is belangrijk dat je makkelijk, duidelijk en accentloos kunt praten aan de telefoon. Luisteren is ook een belangrijke eigenschap natuurlijk.

Je denkniveau moet op minimaal HAVO/HBO niveau liggen, waarbij een interesse voor techniek een pre is.

De telefoon, of je eigen PC verbinden aan het telefoonnet via Internet. Je moet daarom een goede internetverbinding thuis hebben.

Wat we bieden

Een baan bij Medicine Men betekent:

In de functie Call Agent ben jij onderdeel van het Service Center op het hoofdkantoor in Amsterdam. Je komt te werken in een jong team met gedreven en getalenteerde collega’s. Als call agent werk jij voor de mooiste goede doelen. Wanneer er donateurs zijn ingeschreven, bel jij ze om hen te verwelkomen bij de organisatie en om te controleren of de gegevens kloppen. Hierin word je goed begeleid waardoor je snel zelfstandig te werk kan gaan. 

Nieuwsgierig geworden? Dan zijn wij ook nieuwsgierig naar jou! Graag ontvangen wij jouw CV en bijbehorende motivatie per mail. Deze mag je sturen naar [email protected].

Key Responsibilities

• Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
• Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
• Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
• Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
• Implement QA frameworks, calibration routines, root-cause analysis, and continuous improvement initiatives
• Oversee onboarding, training, and knowledge management to maintain service readiness and consistent quality standards
• Produce and present performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
• Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
• Ensure customer handling and data practices align with GDPR expectations
• Maintain a safe work environment aligned with the Working Conditions Act (Arbowet) and related employer obligations

Requirements

• Education/qualifications: Relevant MBO/HBO diploma or bachelor’s degree preferred (Business, Communications, Operations, Analytics, or similar). Strong equivalent experience is considered
• Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
• Core capabilities:
  • People leadership, coaching, performance management, and change delivery
  • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
  • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
  • Quality assurance, training design, escalation/complaints management, and CX improvement
  • Strong stakeholder management across Operations, IT, Sales, Compliance, and HR
• Systems/tools (varies by role): CRM/case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

Key Responsibilities

• Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
• Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
• Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
• Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
• Implement QA frameworks, calibration routines, root-cause analysis, and continuous improvement initiatives
• Oversee onboarding, training, and knowledge management to maintain service readiness and consistent quality standards
• Produce and present performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
• Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
• Ensure customer handling and data practices align with GDPR expectations
• Maintain a safe work environment aligned with the Working Conditions Act (Arbowet) and related employer obligations

Requirements

• Education/qualifications: Relevant MBO/HBO diploma or bachelor’s degree preferred (Business, Communications, Operations, Analytics, or similar). Strong equivalent experience is considered
• Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
• Core capabilities:
  • People leadership, coaching, performance management, and change delivery
  • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
  • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
  • Quality assurance, training design, escalation/complaints management, and CX improvement
  • Strong stakeholder management across Operations, IT, Sales, Compliance, and HR
• Systems/tools (varies by role): CRM/case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

Als Commercieel Klantadviseur Telecom provider voer je commercieel klantcontact over de diensten en producten van Telecom provider. Van het verlengen van een mobiel contract, tot het vragen beantwoorden over een bundel. Van het adviseren over een best passend internetabonnement tot aan het samen kiezen voor de beste mobiele telefoon. Omdat je écht elke klant blij wilt maken, is een gesprek nooit saai en nooit hetzelfde.

Wat vragen we van jou?

Voordelen

Wat bieden wij jou?

* aan bonussen zijn voorwaarden verbonden

• bewaken beheren van bedrijfskritische omgevingen; 
• vlekkeloos laten verlopen van releases, regisseren/begeleiden van conference calls, snel schakelen bij escalaties; 
• ontzorgen van onze klanten, nachtrust as a service noemen we dat. 

Key Responsibilities

• Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
• Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
• Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
• Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
• Implement QA frameworks, calibration routines, root-cause analysis, and continuous improvement initiatives
• Oversee onboarding, training, and knowledge management to maintain service readiness and consistent quality standards
• Produce and present performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
• Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
• Ensure customer handling and data practices align with GDPR expectations
• Maintain a safe work environment aligned with the Working Conditions Act (Arbowet) and related employer obligations

Requirements

• Education/qualifications: Relevant MBO/HBO diploma or bachelor’s degree preferred (Business, Communications, Operations, Analytics, or similar). Strong equivalent experience is considered
• Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
• Core capabilities:
  • People leadership, coaching, performance management, and change delivery
  • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
  • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
  • Quality assurance, training design, escalation/complaints management, and CX improvement
  • Strong stakeholder management across Operations, IT, Sales, Compliance, and HR
• Systems/tools (varies by role): CRM/case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

Opportunity at a Glance
This is an on-call position. This role is for the school's Standardized Patient Program. A Standardized Patient (SP) is a healthy person who has been trained to portray a patient in a medical situation. Candidate must be able to role-play and act, can learn quickly and memorize, if you have excellent communication skills, accept direction, you are flexible and reliable, and you don't mind being dressed sometimes in a hospital gown, then being a Standardized Patient can be the right position for you. Standardized patient schedules can vary so flexibility will be needed.

ResponsibilitiesThe major responsibility of this position is to portray/act – in a clinical setting – consistently, accurately and independently specific emotions, behaviors and disease symptoms while interacting with medical students during standardized patient encounters designed to enable experiential learning and/or assessment of students' skills.Memorize a case script detailing specific emotions, behaviors, and disease signs/symptomsIn a standardized, accurate, and reliable manner present/act all aspects of case information, including history of current problem, affect/behavior and physical findingsAbility to accurately and convincingly maintain a specified patient character as trained when responding to student questionsBe highly dependable and punctualDemonstrate flexibility and reliability with scheduling and assignmentsWork in a professional manner when interacting with learners, faculty, trainers and peersParticipate and engage in group trainingAbility to understand and follow directions and accept ongoing feedback from SP program trainers and incorporate it into case presentationFollow written and verbal instruction and communicate effectively, both orally and in writingBe willing to be audio and videotaped during student sessionsBe willing to wear a hospital gown with only undergarments underneath, while on camera and/or observed live through video monitorMaintain confidentiality of information related to cases, student behaviors and feedback evaluationsPlease note, standardized patients will often be physically examined by students as part of the medical students’ learning experience. These examinations may include: listening to heart and lungs with a stethoscope; pressing on the abdomen, neck, face and limbs to assess tenderness; using a scope to look in ears, eyes, nose and throat; taking pulse and blood pressure; checking muscle strength, reflexes, range of motion, and gait. The following examinations will not be performed: breast, pelvic, genital or rectal examinations and invasive procedures like blood draw, X-ray, or throat cultures. SPs are required to wear hospital gowns wearing underclothing like shorts and bra under their gown during the sessions.Performs other duties as assignedComplies with all policies and standardsQualificationsMemorize a case script detailing specific emotions, behaviors, and disease signs/symptomsIn a standardized, accurate, and reliable manner present/act all aspects of case information, including history of current problem, affect/behavior and physical findingsAbility to accurately and convincingly maintain a specified patient character as trained when responding to student questionsBe highly dependable and punctualDemonstrate flexibility and reliability with scheduling and assignmentsWork in a professional manner when interacting with learners, faculty, trainers and peersParticipate and engage in group trainingAbility to understand and follow directions and accept ongoing feedback from SP program trainers and incorporate it into case presentationFollow written and verbal instruction and communicate effectively, both orally and in writingBe willing to be audio and videotaped during student sessionsBe willing to wear a hospital gown with only undergarments underneath, while on camera and/or observed live through video monitorMaintain confidentiality of information related to cases, student behaviors and feedback evaluationsAdditional Information
In support of the pay transparency laws enacted across the country, the expected pay range for this position is between $0 and $25. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation